FREQUENTLY ASKED QUESTIONS
We recommend a power cord be your first cable purchase as it is the most important cable in your system. Our Blue Heaven power cord is a good place to start. However, you will find significant improvements as you upgrade to Norse 2 and especially to our Reference Series.
When you buy from an authorized dealer, you can be sure that you’re buying genuine new Nordost cables that have not been altered or modified by a third party. You also have the ability to test cables and get proper advice on setting up your system.
Most Authorized Nordost dealers have a demo case available so that you can borrow cables and try them in your system.
These jumpers are designed to replace the metal strips commonly found on bi-wire speakers. They are mechanically tuned and improve sound quality dramatically.
Nordost products have always been, and continue to be, designed, engineered, and assembled in the United States. However, in recent years, due to both our own product-line expansion as well as supply shortages, Nordost has begun to proactively source select raw materials from outside of the US.
In expanding our sourcing efforts and diversifying our supply chain, we are further ensuring that our products can be delivered with the consistency and timeliness that our customers expect, notwithstanding future fluctuations in the market. Be assured that the raw material being sourced, regardless of its country of origin, in no way negatively impacts the build quality or performance caliber of our products.
In order to stay in compliance with the most current FTC guidelines, while maintaining this preferred flexible supply chain, we have decided to remove “Made in USA” labels and artwork on our products as well as their packaging and marketing materials.
Nordost products have a non-transferable, limited lifetime warranty to the original purchaser (with the exception of our QRT products, which carry limited 2 or 5-year warranties, and our headphone cables carry a limited 2 year warranty). In order to benefit from Nordost’s warranty program, Nordost must receive a completed product registration form along with proof of purchase. Register your Nordost product here
If you have purchased your Nordost product directly from an Authorized Nordost Dealer, you can register your Nordost products directly on the Nordost website. To access the Product Registration Page, simply click here or you can find the link located on the navigation bar at the bottom of every page on our website. To complete your product registration, complete all the necessary fields and upload an image of the proof of purchase provided by your Authorized Nordost Dealer at the time of sale.
If you prefer, Warranty Registration Cards and proof of purchase from an Authorized Nordost Dealer can also be mailed to:
93 Bartzak Dr.
Holliston, MA 01746 USA
Nordost’s products have a non-transferable warranty to the original purchaser. If you purchase a previously-owned Nordost product from a private seller, the product will not hold its original warranty.
However, if you purchase a Certified Pre-Owned Nordost Product directly from an Authorized Nordost Dealer, your product has been inspected by Nordost and deemed a “factory-certified used product” which can be resold under warranty. If you have purchased a Certified Pre-Owned Nordost product from an Authorized Nordost Dealer, a Certified Pre-Owned Warranty card will be included in the packaging.
If you have purchased a purchase a Certified Pre-Owned Nordost Product directly from an Authorized Nordost Dealer, you should fill out the Certified Pre-Owned Warranty Registration Card provided with your purchase and send in the completed form, along with your proof of purchase, by mail to:
93 Bartzak Drive
Holliston, MA 01746 USA
OR, Certified Pre-Owned Warranty Registration Cards and proof of purchase can also by scanned and emailed to email@example.com, or faxed to + 1 508 893 0115